Shipping & Payment Info

Welcome, esteemed patrons, to the enchanted realm of Coffee With Dragons Design. Within this mystical codex, you'll find our policies on shipping, returns, repairs, and order modifications. Each piece we craft is a unique magical artifact, and as such, these policies have been carefully woven to protect both the integrity of our creations and the satisfaction of our valued customers.

Just as owls deliver messages in the magical world, we entrust your treasures to the capable hands of the United States Postal Service (USPS). Please note the following enchantments and limitations of our shipping spell:

- All items are shipped via USPS Ground Advantage, unless otherwise arranged through mystical communication (email).

- Should you desire swifter or alternative shipping methods, additional costs for such magical expeditions shall be borne by you, the patron.

- Once an item embarks on its journey (i.e., is shipped), Coffee With Dragons Design relinquishes responsibility for its safe passage.

Should your item encounter misfortune during its travels:

- Lost in the mists of transit

- Damaged by the rough hands of fate

- Delivered to a realm unknown (wrong address)

These mishaps fall under the domain of the shipping service or, in cases of incorrect addresses, your own responsibility. As such, Coffee With Dragons Design cannot offer compensation, refunds, or repairs for these unfortunate events.

- It is your sacred duty to ensure you've provided us with the correct address BEFORE submitting your order.

- If you're using PayPal for payment, please verify that your address is correct in your PayPal account, unless you provide an alternative shipping address at checkout.

- If you fail to provide the correct address at checkout, or if your PayPal address is outdated and you don't provide an alternative, we cannot be held responsible if your item ventures to the wrong realm.

For shipping service errors, we kindly ask that you direct any grievances to the shipping company in question, as they hold the power to address these issues.

For address-related mishaps of your own making, you may send us a message via email, but be aware that any recompense offered will be granted solely at our discretion, much like the whims of a benevolent dragon.

The Artisan's Compassion: If an item is damaged during its journey, we may offer repairs as per our repair policy. However, this is a courtesy rather than an obligation, and shipping costs for such repairs remain the responsibility of the patron. All such repair requests must be made and discussed in detail via email before any action is taken.

Remember, dear customer, that while we infuse each piece with protective magic, even the most potent spells can sometimes falter against the chaotic forces of postal delivery or the misdirection of an incorrect address. We appreciate your diligence and understanding in these matters.

As steadfast as a dragon guarding its hoard, our no-return policy stands firm:

- We do not accept returns on premade items or custom orders.

- Each piece, once chosen or commissioned, is bound to its new owner by ancient magic (and modern business practices).

The Wizard's Exception: Should our enchantments falter, resulting in a significant flaw in design or craftsmanship attributable to Coffee With Dragons Design, contact us immediately via email. We shall consult our arcane tomes to address the issue with utmost haste and care, and consort with you on how to resolve the issue.

Even the most potent magical artifacts sometimes require a touch of care. Our repair services are as follows:

For small repairs on pieces we've previously crafted:

1. Send a message by owl (or email) describing the damage in detail. Include pictures whenever possible so that we may assess the damage and the magic required to revive your piece.

2. We'll divine the possibility and extent of the repair needed.

3. If deemed minor, you'll transport the item to our workshop (shipping costs borne by you, the patron).

4. We'll weave our magic, free of charge.

5. You'll cover the cost of the return journey for your renewed treasure.

For more extensive or time-consuming repairs:

1. Discuss the needed magic via email before sending your piece.

2. Additional components (aka financial compensation) may be required, which we'll discuss and agree upon before proceeding with the repair.

We understand that the winds of fate can change direction. Our cancellation policy is thus:

- Within 24 hours of order placement: Full refund granted if cancellation is requested via email.

- After 24 hours: Like appealing to the Fates themselves, we may consider extenuating circumstances. Acceptance of the cancellation and potential partial refund will be at our discretion.

All cancellation requests must be submitted via email, as our crystal ball is currently in the shop for repairs.

Each Coffee With Dragons Design piece is infused with artisanal magic. We ask our patrons to understand:

- Our creations are crafted to high-quality standards, but each is handmade by mortal hands guided by immortal inspiration.

- Slight variations, perceived imperfections, or occasional tool marks may be present.

- These characteristics are not considered flaws, but rather:

- Contribute to the one-of-a-kind nature of each piece.

- Add to the exclusive and unique experience of owning a Coffee With Dragons Design creation.

- Serve as proof of its handcrafted origins and unique magical properties.

By acquiring a Coffee With Dragons Design creation, you acknowledge that you have read, understood, and agreed to the terms outlined in this mystical codex. For any questions about our arcane practices or policies, please contact us via email before placing your order.

We extend our heartfelt gratitude for your support of handmade, artisanal craftsmanship. May your Coffee With Dragons Design piece bring enchantment to your every day and serve as a constant reminder of the magic that exists in our world.